Returns
Thank you for shopping at MS.SAVÆJ Beauty! We want to ensure that you are happy with your purchase.
Customers of MS.SAVÆJ Beauty and/or www.mssavaejbeauty.com If you are not satisfied with your MS.SAVAEJ Beauty order, you can return your products within 30 days of when you placed the order to receive a refund. Note that shipping fees will not be refunded. (Used items cannot be refunded under any circumstances) if the return is made within thirty (30) calendar days from the date when the product was purchased by the Customer from the Company and/or the Site, and in accordance with the Policies below.
Unfortunately, we cannot offer returns on orders shipped outside of U.S.
Please notify our customer service team within 15 days after tracking states delivered regarding any questions on your order.
In order for the item to be eligible for a return, it must be unused, undamaged, and returned in the same condition in which it was received from the Company or the Store. It must also be returned in the original packaging.
Please note: Once an order is placed we can not modify the order. Unfortunately cancelation requests cannot always be accommodated. We will try our best to assist but after a certain stage of order processing it can no longer be canceled. We aim to ship orders as fast as we can so although you may message us immediately after placing your order, unfortunately it doesn't always guarantee cancelation.
If you would like to attempt cancelation of an order, please send us the Order Number to be cancelled and include the message: Please Cancel My Order. This will help us prioritize your email. You can do this via the CONTACT US form or email us at contactus@mssavaejbeauty.com.
If we are unable to cancel your order, your items may still be eligible for return.
Exceptions
The following types of goods may not be returned:
- Gift cards
Once your return is received, processed, and inspected, we will send you an email or call to notify you that we have received your returned item, at which point we will also notify you of the approval or rejection of your refund.
If your refund is approved and processed, within fourteen (14) business days, you will receive credit for your purchase in one of the following ways:
- Store Credit
- Electronic Gift Card
Please note: when a product is out of stock we will issue an electronic gift card for total amount of product paid for.
If you do not receive your credit within two weeks of its approval, please email us at contactus@mssavaejbeauty.com
3. SALE ITEMS
Only the cost of regular priced items will be credited. Sale items are final sale.
4. EXCHANGES
Unfortunately, we don't have an exchange policy, any items that are eligible to be returned can be returned for a refund only. If you need an alternative product, you would be required to return the items and place a new order.
5. GIFTS
If you received an item from our website as a gift and wish to return the item in accordance with our Returns Policy, we will provide you with an electronic gift certificate for the current retail value of the item.
6. PAYMENT METHODS
The Company accepts the following methods of payment: Visa, MasterCard, American Express, Discover Card, JCB, Apple Pay, Elo, Diners Club, Google Pay and PayPal.
7. CURRENCY
All prices for merchandise are stated in U.S. Dollars.
8. SHIPPING
To return your product, please mail your product to:
1931 NW 150th Avenue Ste 285, Pembroke Pines FL USA 33028
A traceable method of shipment is highly recommended to prove your product was received. You will be responsible for paying for your own return shipping costs for returning your item, unless there was a manufacturer defect. Original shipping costs are non-refundable.
The time it may take for your exchanged product to reach you may vary depending on your shipping address.