Orders must be placed by 11am PST to start processing the same day. Processing time typically process within 3-5 business days (Monday - Friday). During sales, shipping may take longer - but be patient, the reward is worth the wait! 

 

Delivery times are based on orders placed between Monday-Friday (excluding holidays, holiday weekends).  mssavaejbeauty.com offer FREE STANDARD SHIPPING on all U.S. Orders $50 and over (excluding taxes and discounts).  MS.SAVÆJ Beauty ships within the continental United States including Hawaii and Alaska. We do not ship to freight forwarders.

 

 

Shipping Method	Costs	Total Delivery Time
Standard Shipping via USPS  (Orders $75 and over)	FREE	3 - 7 Business Days
Standard Shipping via USPS	Rates May Vary	3 - 7 Business Days
International Shipping via DHL	Rates May Vary	25 - 30 Business Days
*Please allow an additional 2-3 days for orders placed during major sales.

 

*Please Note: selecting a faster shipping method will not decrease processing time, it only speeds in transit time. Shipping time is dependent of the carrier once package leaves the facility.  

 

MS.SAVÆJ Beauty SHALL NOT BE LIABLE for any lost, stolen, custom fees, custom duties countries may apply, damaged packages or for any delay caused by act or default of the shipping carrier. MS.SAVÆJ Beauty is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely. If package states that it has been delivered but has been lost or stolen and Route Shipping Insurance was purchased please file a claim with Route.

 

ROUTE CLAIM TIME FRAME

 

Claims outside of the allowable timeframe. Claims that are marked as "Delivered" in tracking status must be filed no earlier than 5 or no later than 15 days from the day the package was "Delivered." Packages not marked as "Delivered" are considered lost. Claims for these packages must be filed no earlier than 7 and no later than 30 days for domestic shipments (20-30 days for international) from the last update in the tracking status. All claims must be files within 60 days of the order date. 

 

RETURNED PACKAGES

 

If a package is returned to MS.SAVÆJ Beauty due to wrong address, non-deliverable, or refused package customer is responsible for shipping to resend package.

 

Please notify our customer service team within 15 days after tracking states delivered regarding any questions on your order. 

 

INTERNATIONAL ORDERS

 

We currently offer international shipping. Please note that shipping may take up to 25-30 days. 

 

 

Please note we are not responsible for custom fees & custom duties. If you refuse to pay custom fee & custom duties. Your package will be sent back. We will only refund you for the product cost only, no shipping fees will be covered. 

 

QUESTIONS

 

Please email our Customer Service team at contactus@mssavaejbeauty.com